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Terms & Conditions

Terms & Conditions

Exchange or return policy

Note: Due to the circumstances of the Corona epidemic, we apologize for the exchange and return, in order to preserve your health. Thank you for your understanding.

You have the right, our dear customer, to return or exchange the goods purchased from the BabyMall Store: within fourteen days from the date of purchase if the following conditions are required.

That the goods to be returned or replaced have a manufacturing defect that cannot be repaired without compromising the quality of the goods, or the goods do not conform to the specifications mentioned on the BabyMall Store.The goods must be returned with the original packaging, new, unused, and with the trademark card on it, and the designer’s card must be still hanging.

Products that have been destroyed, dirty, or exchanged will not be accepted, and they will be sent to the customer again. For goods with defects: you must know our dear customer that the goods that have been destroyed as a result of their use are not considered defective goods

But if you want to exchange a product, you must know that we are exchanging it for you with the same product, with the same size and as available. In the event that it cannot be replaced, you will receive a full refund.

The returned goods must be in good condition as received and subject to display (except for goods with a manufacturing defect), and contain all original accessories such as:

Packaging, belts, brand cards, bags and leather cards

You have the right to receive the price of the returned goods within 10 days of the date on which your order is accepted

If conditions for return or exchange are met, please contact customer service

Order Cancellation

You have the right to cancel an order up to 24H from placing the order on our website.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by after you have received a confirmation. reserve the right to cancel any order, before or after acceptance.

Membership system 

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

Contact us

We are at your service and respond to your inquiries 24 hours a day, on all days of the week until holidays, your mail contact the visitor service the following numbers:

From Kuwait and the Gulf states, : +96569077080

Or write to us on the company's email: BMS@BABYMALLSTORE.COM

It will try its best to meet the specified delivery time, however delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we learn of an unexpected delay.